Welcome Desk Staff (Part Time)

Help us welcome climbers and guests, answer the phone, teach new climbers, and keep the gym clean. You’ll enjoy teaching introductory climbing lessons including basic climbing technique, belay methods, gym safety, knot tying, and more. Did we mention you also get to climb at Scrapyard for free and you get gear and apparel discounts?

Our ideal teammate is kind, respectful, energetic, and interested in supporting the encouraging and welcoming community of Holland that we call home. Our goal is to help climbers feel respected, valued, and invested as a part of our community, no matter their ability level or prior climbing experience.

What does the job look like:

  • Balancing day-to-day customer service and facility tasks as directed by gym management
  • Creating welcoming and comfortable spaces for our members and guests
  • Getting to know members and guests as part of growing our community
  • Stepping in and helping other staff when they need an extra hand
  • Helping members and guests with gear selection in our retail shop
  • Answering any questions that come up throughout the day and reaching out to the Operations Manager when unable to do so on your own
  • Providing feedback to leadership team to improve processes and bring new ideas to the table
  • Helping lead group programs when scheduled
  • Performing basic sales and computer software operations
  • Conducting thorough facility orientations for first time guests
  • Delivering belay and lead tests as necessary
  • Handling day-to-day customer concerns and directing higher level concerns to leadership team
  • Maintaining and overseeing safe practices in the facility and confidently communicating with members and guests when safe practices are not being met
  • Representing Scrapyard values and making a genuine effort to create connections that support members, guests, and peers

What We’re Looking For

  • Applicants must be 18 or older
  • Flexible work schedules (10-15 hours available per week)
  • Availability to work evenings and weekends consistently is required
  • Prior roped climbing experience (indoor or out) is preferred
  • Customer service or teaching experience is preferred 
  • Experience with sport lead climbing is a plus
  • Have a genuine interest in other people’s experiences
  • Experience working in a fast-paced, dynamic environment
  • Ability to tie knots and move across uneven surfaces and stairways
  • Able to lift 50 pounds
  • Lover of learning and a deep interest in improving things for those around them
  • Friendly, enthusiastic attitude; ability to exhibit warmth, competence and empathy
  • Tech savvy enough to use and apply a wide variety of applications including, but not limited to, Approach, Google Drive, Gmail, When I Work, and Discord
  • Uphold Scrapyard values and use our mission statement to guide decisions

The Perks

  • Working with a rad crew
  • Paid bi-monthly at middle and end of month
  • Starting pay $12 – $14 per hour, depending on experience
  • Flexible hours that you control; 10-15 hours per week to start
  • Growth opportunities based on interest and initiative
  • Scrapyard gym membership for self plus free day passes to share with whoever you want
  • Retail and merchandise discounts and Pro Deals
  • Ongoing training in climbing skills and techniques

Ready to Apply?

Fill out an application below. No need to submit a resume or cover letter at this time. We’ll be in touch if we want to hear more from you!

Scrapyard Climbing Collective is an equal opportunity employer and seeks to be an inclusive and welcoming community for all. All qualified applicants receive consideration for employment. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status or any other basis protected by state, federal or other applicable law in any of our activities or operations. These activities include but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to ensuring the safety and well-being of climbers in all of our programs. We hold all staff, regardless of position, to the highest possible standards.